Returns & Exchanges
At AKB Collective, we want you to be completely satisfied with your purchase. Here you will find all information on returns, exchanges, and refunds.
14-Day Return Policy
You have a 14-day return window from the date you receive your order.
Simple Return Process
Contact us first, and we will guide you through the return steps.
Prompt Refunds
Your payment is refunded once the return is received and inspected.
How to Return an Item
Contact Us
Contact customer support and provide your order number.
Pack the Item
Securely repack the item in its original packaging.
Ship Return
Follow the specific return instructions provided by our support team.
Refund
Your refund is processed once the return has been inspected and approved.
Return Conditions
- Items must be unused, unwashed, and in original condition.
- All tags, labels, and original packaging must remain intact.
- Items must not show signs of damage or wear caused after delivery.
- Return requests must be initiated within the 14-day return period.
- Return shipping fees are the responsibility of the customer unless otherwise agreed.
Frequently Asked Questions About Returns
How long is the return window?
You have 14 days to return your order, starting from the day you receive the package.
Can I exchange for a different size?
Yes. Contact our support team, and we will assist you with an exchange.
When will I receive my refund?
Once your return is received and verified, your refund will be processed promptly to your original payment method.
Who covers the return shipping cost?
Return shipping costs are generally covered by the customer, unless the item was damaged or defective upon arrival.
Can sale items be returned?
Yes, standard return rules apply to sale items unless explicitly stated otherwise on the product page.
We are here to help with your return
If you have questions regarding returns, exchanges, or refunds, our support team is ready to help.